In creating your company’s value stream, planning, assessing and determining practical and useful benchmarks and goals for improvement is important, but the hardest part is making it all actually work. Your employees may believe “the more things change, the more they stay the same.” A new program or new incentive is posted on a bulletin board, generates some enthusiasm at first, and then months later, it’s all forgotten, lost amidst deadlines, overtime, client meetings, breakdowns, praise and complaints. By failing to follow through, all of your planning may come to represent just another source of wasted time and effort.
Conducting a redesign of your operation requires the active buy-in of all of your employees, and also a firm commitment at the management level. Your employees must participate in developing and sustaining the value stream, but they probably will only take this project as seriously as you do.