Komori participated in Consolidated Graphics (CGX) Emerge conference last week in Dallas, TX. What is so impressive about this event, other than the fact that it is flawlessly coordinated and first class all the way, is the staggering number of attendees. The nearly 1,000 participants were exposed to seminar content covering topics in print management, marketing, technology and design and got to hear impressive keynote addresses about brand management that got everyone’s creative juices flowing. The event also had its share of fun with a great print awards gala and an outing to the state of the art Dallas Cowboy’s stadium. CGX’s dedication to customer satisfaction is a key contributor to their ongoing success, and was evidenced throughout the event. Increasing customer loyalty is critical in any industry, and judging by the feedback from the CGX customers in attendance, they achieved this goal hands down. Leading by example—a lesson for our entire industry.